MEDIATION

What is Mediation?

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Mediation is essentially a meeting between two or more people which is guided by an impartial and unbiased mediator who helps them explore their differences to find a mutually satisfying solution. The focus is on finding a mutually beneficial solution rather than an outcome where one party wins and the other loses. Mediation is a voluntary and confidential process that allows participants to be in complete control of their decisions. 

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Workplace mediation is about moving forward and finding agreement about future workplace interactions so that people can work safely, respectfully, professionally, and productively together. It is not about finding fault or determining exactly what happened in the past. That is not necessary to resolve conflicts.  Each person has their own beliefs and perspectives which determines their own "facts" or version of events. Their perspective is their reality so focusing on who may be right or wrong will only keep people stuck in conflict. Rather, the mediator helps the parties understand each other's views and find common ground so they can reach an agreement that addresses their issues and satisfies their interests.

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If one or more parties is looking for a process to clear their name and label the other person as wrong or at fault, then a workplace investigation should be conducted rather than a mediation. However, an investigation should only be conducted where there is reasonable grounds to believe a workplace policy may have been breached.

 

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The workplace mediation process

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The process involves discussing common interests, brainstorming options, and then determining which options will lead to desired outcomes. The mediator may conduct one or more  pre-mediation meetings with each person to discuss their issues and challenges and help them prepare for the joint mediation session. These discussions often involve coaching on how to effectively communicate their concerns and help them consider their alternative options and possible outcomes.

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Workplace mediation has a higher success rate when both participants are willing and motivated to discuss and resolve their differences. The final agreement should be made in writing and signed by both parties so there is no misinterpretation. The agreement can only be modified if both parties agree.

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